Frequently Asked questions
What areas do we service?
We are located in Hastings and service Hastings, Havelock North , Flaxmere, Bridge Pa, Maraekakaho, Napier, Clive, Puketapu, Eskdale, Te Awanga, Haumoana and Waimarama.
Do you offer time payment options?
Yes. We offer AfterPay if booking through our website.
If Booking via Email for bookings $300 and over we offer a Time payment option where our clients are able to set up automatic payments and pay off there invoice amount in installments upto 1 week before the event date. This can be weekly, fortnightly or monthly payments and can only be done via contacting us via email, DM or our contact form via the website.
Do you deliver hire items on the day?
No, we do not deliver party equipment/hire items that have been ordered on its own. (unless pre-organised by.) All party equipment hired must be collected by the customer & returned back by the customer.
If you have booked a package that includes party equipment within the package ordered then we will deliver this, set it up & collect after (unless stated otherwise on package).
What size transport do i need to pick up hire equipment?
We recommend bringing a medium to large sized van/suv to transport or a fully covered ute. We do not allow any of our party rental equipment to be placed into back of trailers. We reserve the right to cancel any party equipment items hired (without refund) upon collection if we deem it at risk of being damaged during transportation. If you are unsure feel free to ask us before hire or pickup and we can help give an idea of how big transportation needs to be.
How soon do i need to book?
We love to be as organised s possible for your special event! So we reccommend booking in as soon as you know your dates and at the very minimum we prefer atleast 2 weeks to ensure youre dates are available or so we have plenty of time to get anything that we cannot get locally in time.
Do you offer Refunds if i change my mind?
Due to the nature of our business and holding specific dates for each client, Refunds are not given. We do however have alternative measures in place for special circumstances. Please refer to our hire agreement to learn more.
Do you have a store we can visit?
No, not at this stage. If there is any equipment or hire gear you would like to check out or see before you hire we can arrange for a site visit. Contact us via Email or contact form to get in touch with us.
Do i need to clean hire gear before i return?
Yes. All our hire gear (except our Linen, Bedding & soft furnishings) are to be cleaned and returned in the same state they are hired in.
What is your wet weather and wind policies when booking outdoor setups and events?
Mother Nature sometimes has her own plans and sunshine is not always guaranteed, in this case and for the benefit of your event we always recommend having a backup location indoors or undercover where we can proceed as planned with equipment hire. Kindly note that rain and excessive wind policies apply for safety.
In the event where no indoor backup location has been provided and outdoor set up is not possible due to high forecast winds and/or rain, the booking deposit paid is credited to a future booking with us.